Systems Support Consultant (Acturis) - ARD977835 - Remote
Bravo Networks is the UK’s leading broker network who has invested heavily in technology and innovation in the last 2 years. Our purpose is to support independent regional brokers through their lifecycle with a range of services to ensure we grow protect and support independent regional brokers.
Purpose of the Role
An exciting remote opportunity has arisen to join our Bravo Network team in a technical capacity as a Systems Support Consultant. This role will provide support and training to our Bravo Network members to enable them to achieve optimum use of the broking system (Acturis or Open GI) and meet regulatory and business requirements.
Consultancy services will include undertaking system efficiency reviews, creating and delivering bespoke training and provide ongoing technical and helpdesk advice.
This is a remote based role that will require periodic travel to sites across the UK as per business needs so full UK driving licence is required.
What You Will Do
This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all of the following and more:
- Provide Helpdesk support, responding timely to telephone and email support queries regarding the system, including account queries, month end support, reporting or technical issues, which may include escalation to the software houses if required, ensuring the query is fully resolved.
- Support businesses through system change, working alongside the software houses, ensuring a smooth transition from existing system and minimising disruption to the business.
- Provide on-site consultations for System Efficiency reviews and identification of opportunities for growth through system maximisation.
- Identify members’ training requirements and design and deliver bespoke training programmes, whether on site or remotely.
- Ensure the Letter suite is fully compliant and latest version accessible and maintained on the software house platform
- Assisting members to adopt the BN letter suite, including training members to make their own bespoke changes and maintain their own letter suite
Who We Are Looking For
Theis opportunity is for an Acturis expert who is willing to work as part of a team and manage stakeholders at all levels. We are looking for those who have:
- Extensive Acturis experience – not just as a day to day broker/user but in supporting the wider team with workings and processes of the platform.
- A good understanding of the insurance broking environment and processes.
- Strong stakeholder management and communication skills.
- Technically competent and the confidence to build credibility amongst senior stakeholders.
You will need to be a self-motivated highly organised team player who can use their initiative to get tasks completed, accurately and to tight deadlines. Excellent attention to detail will be essential as well as the ability to build relationships internally and externally.
Benefits
In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:
- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Pensions scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 day’s paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group
We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.
Ardonagh Group is an equal opportunities employer, and we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you beginning employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please.
Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.
The Ardonagh Group is one of the UK’s largest independent brokers with over 9000 dedicated and passionate professionals across the country, and worldwide, facing and dealing with our clients’ challenges, offering an enviable range of products, services and solutions to their clients. We are progressive, passionate and proud of the work we do, across all sectors of the business. Therefore, we need highly capable people to join our team to make this a reality!
So if this sounds like you, and you are looking for a new challenge where you can learn and develop your career, then this could be a great opportunity for you.
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Ardonagh Advisory are The Ardonagh Group’s broking and advisory platform, a community focused set of businesses with an unrivalled local footprint of experts across a wide range of sectors and specialisms, combined with national and international reach. We're proud of developing trusted relationships to support, and drive, the growth agenda of our clients. Our brands are Bravo Networks, Ethos Broking, Footman James, Hera Indemnity, Towergate, Towergate Health & Protection, Thompson & Bryan, Compass UK and Usay Compare.
By joining our business, you will be part of a network of around 4,000 employees with a vast range of backgrounds, expertise and organisational cultures united by our resilience, unique spirit and commitment to looking out for customers and our communities.
