Offer summary
Qualifications:
Foundational knowledge in AWS and Linux, Experience in technical support and systems monitoring, Understanding of cloud infrastructure and services, Familiarity with Kubernetes and container management, Proven ability to learn new technologies quickly.
Key responsabilities:
- Manage and monitor customer environments
- Handle alerts, incidents, and service requests within SLA
- Execute tasks related to service health and system updates
- Triage client-submitted tickets and route them appropriately
- Identify opportunities for automation and improve operations