Offer summary
Qualifications:
2-3 years in second line IT support, 2 years Office 365 system administration, Proficient in troubleshooting Windows OS, Knowledge of network protocols and IP addressing, Fluency in English and German required.
Key responsabilities:
- Provide second-level technical support
- Diagnose and resolve hardware and software problems
- Monitor ticketing system for timely issue resolution
- Assist in deployment and configuration of software/hardware
- Create and maintain user documentation and FAQs