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Helpdesk Engineer at Gabtech Global, LLC

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

Experience with Sage, Salesforce, Teamwork, Knowledge of Microsoft 365 and systems, Understanding of networking concepts, Familiarity with storage arrays and backups, Technical troubleshooting skills.

Key responsabilities:

  • Support a single client with application issues.
  • Serve as the primary support contact for incidents.
  • Handle cases related to Salesforce and others.
Gabtech Global, LLC logo
Gabtech Global, LLC https://www.gabtechglobal.com/
51 - 200 Employees
About Gabtech Global, LLC
We are the enabler. We help entrepreneurs, professionals, and coaches grow their businesses by providing live human support to perform daily tasks that can be outsourced at a lower rate instead of them doing the tasks themselves.Whether you are a business owner, a fitness coach, a life coach, a business consultant, a hobbyist, a musician or whatever it is you want to teach to the world, we can help you develop your brand and put your contents in one digital platform and promote it to the world where people around the globe can consume your contents for a fee. We will help you make money while you sleep. We are a team of diverse specialists focused on helping entrepreneurs, coaches, and professionals multiply their time, provide access to different types of talents while saving money on labor cost.We're located at 17505 N 79th Ave Ste 210 Glendale AZ 85308
See more Gabtech Global, LLC offers

Job description

This is a remote position.

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***


JOB TITLE:  Helpdesk Engineer (WFH/Remote)

OFFER RATE: PHP 40k per month (Fulltime)

Working Hours: 8 AM to 5 PM Central Time​
Start Date: ASAP


JOB ROLE & RESPONSIBILITIES: 

  • Dedicated to supporting a single client alongside our team with a primary focus on application support: Sage, Salesforce, Teamwork, and QuorusDocs.

  • Primary support person for all cases, questions, incidents and first line of support add/change/delete in Salesforce, Sage, QuorusDoc’s and Teamwork

JOB REQUIREMENTS:

  • Experience with Sage, Salesforce, Teamwork, and QuorusDocs is a MUST

  • Experience with Microsoft 365, Microsoft desktop and server systems, MS Exchange, Azure, Domain expertise (cloud and on-prem).

  • Networking - TCP/IP, DNS, DHCP, Routing, VLAN, IPSEC, and SSL VPN, Firewalls (Ubiquity, FortiGate) and Wireless networks.

  • Knowledge of Storage arrays, backup and replication solutions, monitoring systems.

  • Experience in troubleshooting technical issues at a higher level.

  • Ability to function well in a high-paced and at times stressful environment.

  • Good clear communication Skills.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Network RoutingMicrosoft NetworkingMicrosoft ServersWireless NetworksIPSec TunnelsSalesforceApplication DevelopmentFirewallMicrosoft AzureMicrosoft Operating SystemsTCP/IPMicrosoft DNSMicrosoft Exchange ServersSage Intacct (Financial Software)Technical SupportMicrosoft 365VxLAN (Virtual Extensible LAN)MPLS VPN

Other Skills

  • Teamwork
  • Verbal Communication Skills
  • Troubleshooting (Problem Solving)
  • Problem Solving
Are you interested?

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