Offer summary
Qualifications:
Minimum two years in customer success management, Experience with accounts of $15k to $40K ARR, Strong HR or Public Safety background preferred, Experience with SaaS products required, Salesforce or Gainsight knowledge preferred.
Key responsabilities:
- Advocate for customers within the organization
- Project manage communication plans and monitor account health
- Increase customer lifetime value and improve product adoption
- Manage escalations and resolve customer disputes
- Track complaints to enhance customer satisfaction