Technical Account Manager

About Just Appraised

We build software that uses natural language processing (NLP) and AI to help local governments work faster, more accurately, and more efficiently. Over 120 local government entities in 25 states rely on us to help drive revenues and provide important services that power society.

Thrive, wherever you call home. Join our fully remote team and unlock a world of possibilities beyond just a paycheck:

• Unlimited PTO: Recharge and reconnect on your terms. Explore hidden corners of the globe, or simply catch up on sleep – it's all good with us.
• Generous parental leave: Welcoming a new member to your crew? We've got your back with ample time and support to adjust.
• Home office, fully equipped: Craft your ideal workspace with our generous home office and equipment stipend.
• Globally connected, locally supported: Thrive in a vibrant online community that celebrates your unique talents, wherever you are.
• Plus: Flexible work arrangements, continuous learning opportunities, and much more!
  
  

This isn't just a job; it's a launchpad for personal and professional growth.

About The Role

Are you passionate about technology and customer success? Join us as a Technical Account Manager and become a vital link between our software solutions and our government customers. In this role, you’ll immerse yourself in the California market, driving excellence and satisfaction with our products through hands-on support and strategic relationship management.

Location: Must be based in California (Preferred: East Bay, Sacramento, Central Valley) due to travel (see below) but is remotely located.

Travel: 80% of workdays on-site at customer locations

What You'll Do

• Market Expertise: Develop a deep understanding of the California market and our customers' unique needs and challenges.
• Customer Engagement: Spend 4 days a week at customer sites, working closely with their teams to ensure seamless integration and optimal use of our products.
• On-Demand Support: Provide flexible, on-site support to address any staffing gaps and ensure continuous, high-quality service. This can range from training on the use of our products through staff augmentation for our customer’s departments (i.e. doing the work of our customers).
• Product Mastery: Become a go-to expert in our Just Appraised products, assisting customers in maximizing their effectiveness and efficiency. You’ll learn the common usage patterns, edge cases, and become the most well versed person in the company on our California products.
• Feedback Loop: Identify opportunities for product improvements and communicate these insights to our development team to enhance our offerings.
• Problem Solving: Troubleshoot and resolve issues with Just Appraised software directly, ensuring swift and effective solutions.
• Relationship Building: Forge strong connections with end users, managers, and leadership at customer sites to better understand their needs and reinforce the value of our products.
  
  

Qualifications

• Background: Bachelor’s degree in a technical or related field, or equivalent practical experience.
• Experience: 2-3 years in software or technology-related roles, or in management consulting, with a proven track record of managing customer relationships and delivering technical solutions.
  
  

Our culture

• EQ > IQ: We value great minds and the ability to communicate with empathy
• Customer Comes First: We work closely with our clients to understand their needs and how they use our products
• Start-to-Finish Ownership: We take responsibility for anything we can influence
• Actively Practice Inclusion: Creating a diverse and inclusive team is as important to us as building a good product
• Fast-Paced Environment: The “growth mindset” is key to our success. If it won’t break anything, go for it!
  
  

The Pay Range For This Role Is

110,000 - 130,000 USD per year(Remote - Sacramento, US)