Customer Success Manager (DACH)

XPLUS is seeking a Customer Success Manager to join our Sales Department, focusing on enhancing the sales process for our existing clients. In this role, you’ll play a crucial part in maintaining and growing client relationships, ensuring they fully benefit from our products and services, and significantly contributing to our sales targets.

Responsibilities:

• Build and nurture strong, lasting relationships with existing clients, understanding their needs and serving as their primary advocate
• Manage approximately 35 clients
• Deliver exceptional value through XPLUS products and services, ensuring clients maximize their use of our solutions
• Responsibility for high product utilization, client satisfaction, and retention
• Actively drive sales goals by developing and executing strategic sales plans
• Responsibility for increasing contract value by selling new products or services to existing clients
• Conduct product/sales presentations and meetings to review and enhance ongoing collaborations
• Perform market research, share insights with global teams, and stay informed about market trends, clients, and competitors
• Travel within the region - client-facing time is one of the most important metrics in Customer Success
• Travel to the office in Poland – max. twice per year, only if needed

Requirements:

• Fluent German language skills is a must
• Fluent English
• Eligibility to work in EU
• Minimum of 2 years in B2B sales related to Microsoft Dynamics products/services or compatible solutions
• Strong communication skills, with the ability to present to various stakeholders (C-level included)
• Proven experience in B2B sales techniques and a goal-oriented mindset
• Excellent time management and organizational skills. Independence in carrying out daily sales tasks
• Knowledge of D365 or AX2012 systems and a basic understanding of regional financial processes
• Strategic thinking in client collaboration
• Proficiency in MS Office, D365, and/or AX2012

Nice to Have:

• Proven experience in achieving sales targets and driving revenue growth
• Familiarity with CRM HubSpot
• Knowledge of Microsoft solutions
• Certifications in sales, B2B, and/or Microsoft
• Proficiency in an additional language

What We Offer:

• Collaboration with a key Microsoft partner
• Significant impact on our strategy and eventual success
• Access to the latest IT solutions and technologies
• Support for professional development and obtaining Microsoft certifications
• A cohesive team of experts with whom you’ll celebrate shared successes
• Remote work opportunities

We invite you to apply and join us in driving success for our valued clients!