Field Service Engineer, South-West UK

The closing date for applications is Thursday 10th October 2024

The role

Cardiac Services is recruiting a new position for Field Service Engineer in our expanding Service department. The successful candidate will play a vital role in maintaining a range of medical devices located in hospitals and other healthcare facilities throughout the assigned geographical region.

A portion of the time will also be required to support devices that are returned to our Northampton facilities for servicing and repair. They will proactively manage customer relationships, understanding the need for excellent communication, high levels of Customer satisfaction, and regulatory compliance. An attractive salary and benefits package is available for the right candidate for this role.

Ideally candidates would be based in the Southwest M4 corridor - between Reading and Bristol

Key Outcomes

• Installations of new equipment, routine preventative maintenance and repair visits across a range of supplied and supported medical devices.
• The range of equipment to be serviced includes but is not limited to X-ray equipment, Patient/Fetal monitoring, ECG Recorders, Cardiology management/information systems and Diagnostic Imaging ancillary equipment.
• Whilst work will mainly be in the assigned geographical area, there will be occasions where working in other parts of the UK and Ireland will be required.
• Comply with protocols relevant to our group-wide ERP and service management system.
• Liaise with customer support administration on a regular basis. Timely submission of electronic service reports and associated documentation for further processing and invoicing.
• Work undertaken by engineers must comply with the relevant Company Quality procedure relating to that service or activity.
• Attend training courses provided locally and at various manufacturers' facilities abroad.

Cardiac Services

Cardiac Services was founded in 1968. It is at the forefront of supplying and supporting diagnostic and measurement equipment in Ireland and the UK with specific focus on ICU, Coronary Care, Theatre and Maternity. The business comprises a number of Divisions with Therapeutics & Simulation Solutions supplying Hospitals, EMS, GPs, Universities and B2B with a wide range of diagnostic and therapeutic equipment and supplies from ventilators, defibrillators, ECG machines, Training and Resuscitation equipment.

The Hospital Division is mainly focused on Patient Monitoring, Resuscitation and Cardiology, Surgical Scopes, Clinical Information Systems and Fetal monitoring with the business concentrated in the acute areas of Hospitals i.e., intensive care, operating departments, coronary care units, emergency departments, cardiology investigations, resuscitation, neonatal intensive care, and labour wards. The Service & Education Division provides a comprehensive equipment repair service as well as offering a range of training courses. Business website: http://www.cardiac-services.com

Cardiac Services is a business within the Medtech Division of Uniphar Group.

Uniphar Medtech

Uniphar Medtech comprises 10 businesses across 21 markets and is the medical device arm of the Uniphar Group.

Uniphar Medtech represents global leading medical device manufacturers across a multitude of specialities. We train, we educate, and we support our customers through dedicated clinical specialists across Sales & Technical Service, Clinical IT, Clinical Applications, Training and Education and Customer Service.

We are more than a distributor; we are a total solutions provider. Each of our businesses compete under their individual brand identity and respective specialities. Uniphar Medtech is the umbrella structure for all 10 brands and in addition incorporates our centralised support functions across Quality and Compliance, Logistics, Warehousing, Operational Excellence, Marketing, HR, Finance & IT. Business website: https://www.unipharmedtech.com/

Uniphar Medtech is a Division of the Uniphar Group.

Our core values, titled our Medtech Mindset, guides our culture and work environment:

• We Go Forward Together: We operate as a unified team, leveraging diverse specialties to make swift, collaborative decisions and embrace progress over perfection.
• We Take Our Business Seriously: We prioritise compliance and risk management to ensure the best outcomes for our patients and partners, supported by our innovative portfolio and commitment to sustainability.
• We Deliver Exceptional Results: We focus on quality, customer satisfaction, and commercial success to achieve outstanding results for our patients, customers, and business.

If you have similar values and are passionate about making a meaningful impact, we invite you to join our team and help us drive forward together.

Uniphar Medtech is an equal opportunities employer

Requirements

• Qualifications: a minimum QCF/RQF Level 4-5 qualification (or equivalent experience) in Clinical engineering, electronic servicing, Mechatronics, Physics, or related discipline.
• Experience in medical device service or electronic equipment is essential.
• 2 to 5 years of field service experience desirable.
• The candidate will be comfortable working with IT systems and networks. Although not required, an IT-related qualification would be an advantage.
• Full driver's license.
• Good analytical thinking and troubleshooting skills to resolve engineering problems.
• Customer focused with excellent written and oral communication skills. The role is customer facing, so the candidate will be approachable, personable and a team player with an ability to strike a professional rapport with a wide range of customers including Clinicians, Estates and EBME departments.

This is an ideal opportunity for a dynamic, self-motivated individual who is enthusiastic and willing to learn in an exciting, rewarding and expanding environment. OEM training will be provided along with continued support and coaching from management and colleagues within the Clinical engineering team.