Match score not available

Community Manager (Contract)

fully flexible

Remote:

Full Remote

Contract:

Freelance

Experience:

Mid-level (2-5 years)

Work from:

Singapore

Offer summary

Qualifications:

3+ years experience in community management, 1+ year experience managing teams of 3+, Business level English required, Deep understanding of streaming culture, Experience with Discord, Notion, GSuite and Office.

Key responsabilities:

Develop a scalable education system for streamers
Create a user journal for engagement
Establish and enforce community guidelines
Manage official social media accounts and engage with users
Lead focus groups to gather user insights

AnotherBall Information Technology & Services TPE https://anilive.app/

11 - 50 Employees

See more AnotherBall offers

Job description

What’s AniLive?

We develop and operate AniLive, a mobile streaming app specifically designed for virtual streamers and their fans in English-speaking countries.

On this platform, streamers can become "AniLivers" with their own avatars, allowing them to start streaming from "anytime, anywhere" and earn income. As viewers, the vertical streaming experience on AniLive enables them to enjoy communication with their favorite AniLivers from a close distance, experiencing a new level of engagement including various gift animations.

With the release of AniLive, our company aims to revolutionize the virtual streaming industry and bring more fun to the global anime/VTuber community!

Position Summary

We are looking for a Community Manager to lead community-building programs. The main goal is to engage and expand our V-streamer and viewer community through various channels, such as our product, social media, and in-person events.

This position is vital in building a new global community where people live as they want to be, from scratch with the team. We expect the community Lead to develop good partnerships with streamers and all stakeholders.

We are looking for someone who can set both quantitative and qualitative goals for the user community and drive their achievement.

What you will do

Developing a scalable education system for streamers
Creating a user journal for ongoing engagement
Establishing and enforcing community guidelines
Designing internal customer support guidelines, screening processes, and escalation protocols to ensure AniLive remains a safe and fun community
Managing official social media accounts like Twitter and Discord, and actively engaging with users
Leading Focus group to gather user insights and understand their needs
Team management

What you will bring

Passion for the Japanese entertainment industry — anime, manga, gaming, VTubing... you must be an otaku!
3+ years experience in community management for communication services or online games.
1+ year experience in managing 3+ members
Business level English is required
Deep understanding of streaming culture; the community lead needs to love our app and the community!
Project management experience
Experience in building good relationships with internal and external stakeholders
Experience using Discord, Notion, GSuite, Microsoft Office, Slack, and Zoom

Bonus Points

Possess knowledge and experience in marketing and branding, public relations, customer service and technical support, product development and quality control, as well as sales and business development
Streamer experience and organizing fan events — we highly expect the community lead to become the symbolic person of our product!
Previous work experience in a startup
Experience being the 1st member of community management
Experience with multicultural members