Offer summary
Qualifications:
Prior experience with Gainsight or similar CSM platform, Strong understanding of customer success principles, Ability to handle multiple projects effectively, Experience working in cross-functional teams, Excellent written and verbal communication skills.
Key responsabilities:
- Configure, deploy, and administer the Gainsight platform
- Collaborate on business rules to analyze customer data
- Develop reports on key customer success metrics
- Manage platform configurations and implement new solutions
- Provide end-user support for Gainsight-related issues