Sr. Manager, Program Operations - Remote within the United States

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.

Job Summary

Manages, directs, and oversees program operations and customer success for the Payments team. Drives revenue growth by ensuring business priorities are achieved on time and to best-in-class standards. Collaborates with department leaders and team members to plan, execute, monitor, and operationalize processes and procedures related to key go-to-market business initiatives for the Payments business unit. Partners with the Payments product team to address market needs and opportunities that support OEC’s goals and strategies.

Key Responsibilities

• Defines and evolves the operations/customer success strategy and roadmap for the Payments business unit.
• Manages daily activities of the Payments operations/customer success team which includes setting objectives and goals, communicating priorities, providing performance feedback, offering learning and growth opportunities, and managing assignments and workload for team members. Helps team members with solving for complex and/or escalated issues, and removes roadblocks as needed.
• Works cross-functionally with stakeholders to leverage resources, garner buy-in, align priorities, and successfully execute critical initiatives.
• Creates, implements, documents, and maintains efficient processes and engagement models to ensure high-quality program delivery.
• Defines, measures, analyzes, and supports the achievement of success metrics/KPIs for Payments programs and projects.
• Maintains a deep knowledge of the industry, competitive landscape, OEC solutions/strategy, and customer needs.
• Owns and continuously improves the Payments customer journey and collaborates with the product team on new product launches. Acts as a consultative partner to signature Payments customers. Identifies at-risk customers to organize, execute, and measure a targeted campaign for improvement.
• Achieves targeted levels of customer adoption and utilization of Payment solutions, while driving customer satisfaction and incremental sales.
• Partners with sales teams to design and implement optimal sales strategy, training, and playbook for new and existing Payments products.
• Recruits, hires, and onboards new team members. Ensures newly hired employees have the tools, knowledge and information needed to be successful at OEC.
• Partners with department leadership in managing the department budget(s). Develops budget recommendations and proposals. Participates in forecasting and budgeting activities.
  
  

Education

A bachelor’s degree from an accredited college or university is required, with a focus in Business or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree.

Experience

At least 10 years of progressively responsible experience in a project or product management, operations, or customer success role to include a background working with managing teams that onboard clients and launch new products/programs, plus at least 5 years of management experience with responsibility for leading direct reports.

Must also be able to demonstrate the following skills and abilities:

• Ability to lead diverse teams and create an engaging and positive culture that motivates and empowers others to do great work.
• Ability to bring program analytics best-practices to the role such as creating, developing, and iterating over time to improve customer and partner value delivery.
• Strong collaboration skills to secure alignment cross functionally, ensure program plans are on track, and all teams are working towards a common goal of excellence.
• Strong business acumen with a future-oriented perspective to ensure the department is positioned for ongoing success.
• Excellent communication skills and can tailor messaging to a specific audience or call to action.
• Ability to manage and lead at both a tactical level with direct reports, and at a strategic level with OEC leadership.
• Sound business judgment and strong critical thinking skills, with the ability to generate creative and resourceful solutions to solve complex problems and business challenges.
• Flexible and adaptable approach to work and can support direct reports with adjusting to shifts in priorities as the needs of the business change.
• A proactive leadership style, and able to drive strong results through delegation and the efforts of the team.
  
  

Special Position Requirements

• Domestic and international travel for this position may be required and anticipated to be approximately 10% of the time.
• Ability and willingness to directly engage with entire division team across global locations and time zones.
  
  

What makes working at OEC awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry.

OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

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