Offer summary
Qualifications:
Bachelor's degree or equivalent experience, 15 years' sales leadership and operational experience, Experience with CRM (SFDC) and ERP (SAP), Successful track record of sales objectives, MBA or master's degree preferred.
Key responsabilities:
- Define strategy and execute retention activities
- Lead a team of retention leaders and associates
- Develop data-driven strategies to minimize churn
- Establish KPIs for renewal and retention efforts
- Collaborate with cross-functional teams on customer engagement