Offer summary
Qualifications:
Bachelor's degree with 2 years experience or Master's degree or HS diploma/equivalent with 6 years experience, U.S. Citizenship and minimum Secret clearance, Experience in IT support or end-user experience engineering, Proficiency in SysTrack or similar tools, Strong analytical skills and problem-solving capabilities.
Key responsabilities:
- Monitor end-user devices and network performance using SysTrack
- Analyze data to identify trends and outsourcing improvements
- Develop dashboards and reports on user experience metrics
- Implement solutions for enhancing end-user satisfaction
- Maintain documentation on best practices for monitoring user experience