Offer summary
Qualifications:
Active Public Trust Clearance or ability to obtain., Minimum of 3 years in help desk or IT support., Knowledge of Aternity, ServiceNow, eGain, Bomgar., Proficient in troubleshooting desktop and laptop issues., Strong customer service skills in communication..
Key responsabilities:
- Provide remote Tier 1 IT support.
- Manage and resolve trouble tickets using Aternity and ServiceNow.
- Perform remote hardware and software installations.
- Track and document customer interactions with detailed reports.
- Assist junior specialists and maintain knowledge articles.