Role: Digital Learning Advisor
Location: Remote (ability to come to a QA office with advanced notice)
Contract: Full time, 37.5 hours per week
Package: competitive salary plus some great benefits
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.
By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace.
Working within the
Digital Learning team, this role will be responsible for providing support and guidance to learners, providing a positive learner experience and ensuring the team KPI’s are met. You will also be enrolled onto a
Data Technician level 3 apprenticeship.
Key Responsibilities
- Deliver engaging Programme Launch sessions to groups of learners and feedback on Day 1 Learning Submissions, ensuring they meet the required criteria.
- Work with and support the team of Digital Learning Consultants, other DLA’s (where appropriate) and Learning Specialists to ensure learners receive feedback on submissions and responses to queries within SLA.
- Be available on Zendesk online chat during working hours and provide prompt responses to learner queries.
- Monitor the Digital Apprenticeships mailbox and respond to any queries relating to your programme area.
- Professionally engage with both employers and learners to update on progress and plan for realistic progression.
- Deal with customer questions and complaints in line with Company policy where appropriate.
About You
- Excellent verbal and written communication skills
- Ability to engage and motivate learners remotely
- Self-motivated with a customer centric focus
- Strong planning and organising skills
- Ability to solve problems using experience and knowledge to overcome barriers
- Desire to learn and develop
Safeguarding
QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment.
This Post Is Exempt From The Rehabilitation Of Offenders Act 1974 And a Comprehensive Screening Process Will Be Undertaken On Successful Applicants Including
- an enhanced disclosure check
- Child Barring list check
- qualification checks
- online checks
- medical fitness
- identity and right to work
All applicants will be required to provide two references covering the previous three years and a Criminal Declaration form must be completed and returned ahead of interview.
We look forward to welcoming dedicated individuals who share our commitment to safety and well-being.
What We'll Do For You!
How We’ll Help With Finance Matters
In addition to pension, group income protection and life assurance,
QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.
Personal growth
Learning and opportunity is at the core of what we do – and that applies to you too!
You’ll have the unique opportunity to develop your skills on our
QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from
Circus Street and
Cloud Academy on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.
Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a carer, we welcome you and the alternative perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity – our rankings on The Inclusive Top 50 UK Employers List are a testament to this.
We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.
A Little About QA
At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.
We believe skills alone aren’t enough, but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training, and self-paced learning.
QA is headquartered in London and New York. Learn more at QA.com
If this is what you’re looking for, here are the next steps:
Hit the apply button and register on our
QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Tim Heaney or email me: tim.heaney@qa.com - happy to help!
#QA #theresnoplacelikeqa #hiring
