EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals.
With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.
About the role
Timely and SalonBiz serve over 24,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Together we make up EverWell, an EverCommerce vertical. We offer SaaS solutions to a variety of customer sizes and types within the beauty industry, and we’ve got big goals and are ready to achieve them.
This is where you come in! 👋
As a Product Designer at EverWell, you will drive UX outcomes through world class product design for Timely (desktop and mobile). This role involves engaging with users through a human centred approach, and partnering with a cross-functional team – always taking them on the journey.
In this role, you will plan and deliver product design work from problem definition – including solutioning & validation, build, and measuring success of your design. Your practice will focus on UX outcomes at every step. You’ll advocate for users and ensure decisions are made with them in mind. Your designs will aim to include best practice interactivity, creativity and innovation.
You will collaborate with a cross-functional team with a certain level of ambiguity, dependencies and stakeholder management. Your design toolkit is rich, and you will skillfully deliver the right activities at the right time to ensure outcomes are front and centre, and a world class experience results. We need designers who’re experienced and comfortable with a fast-paced high-growth environment.
Ultimately, you’ll be increasing value for our users, and contributing to EverWell’s overall product vision and goals.
Responsibilities
Plan UX activities that maximise outcomes at every step, and partner with product management, engineering, product marketing and UX research across the journey
Ensure cross-team alignment via. no-surprises communication, facilitating group activities where appropriate (eg. co-design), playing back test findings, showing work in progress, and clearly articulating the why and connection to user need/problem
What you'll bring
Demonstrated ability to drive a user-centered product design end-to-end process, from defining problems and goals to planning and conducting design, testing, validation, partnering for build, and measuring success
Actively practicing a wide range of UX activities including but not limited to problem statements/articulation, journey mapping, ux audit/analytics, competitor analysis, ideation, mapping user scenarios, user segmentation, prototyping, user testing
Demonstrated ability to break down complex problems, deliver pragmatic solutions, elicit feedback, test and iterate to accelerate user outcomes
Why join us?
At EverCommerce, we lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We’re big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year.
We trust our team to work where they are the most productive. You’ll have the flexibility to work from home or the office. We have office space in Auckland, Wellington, and Dunedin and provide a high-spec home office set up.
We set a high bar and support our team to innovate and focus on continuous growth. You’ll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing.
Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats, closed captions during video interviews, or accommodations for learning differences.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!