Your opportunity
If you have that special mix of DNA that makes an extraordinary Solution Consultant - the blend of great business savvy and technical prowess - then we are a match made in heaven!
The Solution Consultant is responsible for understanding a client’s business challenge and technical environment through deep levels of discovery and engagement.
The SC will present technology solutions to solve these business challenges and evoke confidence in the New Relic platform capabilities through value alignment and clear differentiation. The SC helps to remove all technical objections in the sales cycle through their depth of technology skills and business acumen to provide clear business value
What you'll do
You will be the Technical lead for New Relic customers and prospects and own the technical strategic direction in the account by:
Delivering presentations/workshops/demos - both onsite and remote - in order to align with customer initiatives and business challenges, and get customer buy-in and support for the proposed strategic/technical solution.
Based on discovery, develop, recommend and execute Technical Proofs that align with customer business initiatives and solve customer problems while delivering a differentiated value proposition.
This role will focus on partnering with the Sales Account Executives to generate new revenue by taking technical ownership of the opportunity pursuits throughout the sales cycle for prospects and expansion into new groups for existing customers.
The Solutions Consultant must possess a winning combination of business and technical skills, the ability to present and demonstrate our solutions to a broad spectrum of audiences from IT to business, and be able to build strong relationships and handle technical objections and issues throughout the sales cycle. Ultimately, the Solutions Consultants needs to be a trusted advisor both to internal partners as well as to our technical customers and C-Level Executives alike.
Responsibilities:
- Create compelling demonstrations, presentations and business value documentsDevelop deep expertise of New Relic products and services
- Develop and present provocative points of view aligning a customer's business challenge with the appropriate New Relic technical solution.
- Identify and resolve critical business/technical issues
- Take technical ownership of the entire customer lifecycle
- Collaborate as part of a broader account team to strategize and address business and technical problems
- Assist sales with qualification and discovery steps in sales cycle, and successfully manage proof-of- concept and pilot engagements
- Assist customer with planning implementation of technical solution and remove technical blockers
- Directly contribute in achieving revenue goals set for the assigned respective territory.
- Work with sales in identifying and signing up new logos.
- Continues to engage with customers post-sales, ensuring successful onboarding and ongoing satisfaction with New Relic's solutions.
- Identify additional opportunity areas within the install base for upsell and cross sell.
- Conduct regular Business Value Workshops for customers to help increase awareness and quantify RoI from New Relic’s solutions.
- Establishes a feedback loop with clients to gather insights that can inform product improvements and enhance the overall customer experience.
- Identify stakeholders in accounts and build a rapport and effective working relationship.
- Create champions for New Relic within the customer base.
- Support marketing initiatives such as speaking at industry events, signing up customer references as well as social media campaigns.
- Mentor junior members of the team and offer guidance in complex deals.
This role requires
- 10+ years in pre-sales experience and/or in similar customer facing technical roles
- Experience with a couple of the these: monitoring and observability, cloud, DevOps, CI/CD, AIOps, logging, data analytics and visualization
- Excellent written, verbal, presentation and interpersonal skills
- Strong problem solving skills
- Understanding of value based selling in customer facing roles
- Strong balance of sales, business and technical skills
- Experience working with enterprise customers in a couple of these verticals : DNB, NBFC, Healthcare, OTT, Telco, Gaming, Hospitality and Travel, Education, IT/ITeS
- Willingness to travel within India
- Experience working with SIs/MSPs would be a definite plus.
- Passion and energy for technology and a desire to learn
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit https://newrelic.avature.net/accommodations to submit your request.
Our hiring process
Please note that visa sponsorship is not available for this position.
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy.
