Offer summary
Qualifications:
Experience in technical or customer support, Excellent verbal and written communication skills, Knowledge of databases (MS SQL/Oracle/PostgreSQL), Basic programming knowledge, OOP principles preferred, Upper-intermediate English level or higher.
Key responsabilities:
- Monitor and manage team's pool of cases
- Analyze, diagnose, and resolve incoming cases
- Handle escalations and create bug reports
- Provide algorithms for implementing business logic
- Work on Problem Management process