SaaS Implementation Consultant

QuartzBio (www.quartz.bio ) is a Software-as-a-Service (SaaS) solutions provider to the life sciences industry. We deliver innovative, data enabling technologies (i.e., software) that provide biotech/pharma (R&D) teams with enterprise-level access to sample/biomarker data management solutions & analytics, information, insight & reporting capabilities.

Our end-to-end (from sample collection to biomarker data) suite of solutions are focused on providing sponsors information (data with context) – we do this by connecting biospecimen, assay as well as clinical data sources in a secure and scalable cloud-based infrastructure, enabling seamless, automated data management workflows, key insight development, improved collaboration, and the ability to make faster, more informed decisions.

Position Summary:

As we continue to expand our managed services team, we are seeking an experienced Implementation Consultant. This role will be responsible for leading configuration requirements discussions with pharma and biotech customers, setting up and programming automated processing workflows on our platforms, troubleshooting and maintaining existing integrations and workflows, and serve as the technical subject matter expert on customer data and technical systems. This role will support the configuration and execution of client implementations of solutions within QuartzBio’s product portfolio, including but not limited to the Enterprise Data Platform (EDP), virtual Sample Inventory Management (vSIM) and enterprise Biomarker Data Management (eBDM) products.

Key Responsibilities:

• Manage the implementation of various products for customers by working closely with customers to understand and document requirements and executing those requirements into fully integrated and configured solutions.
• Train customers on best practices related to our products.
• Build integrations between different systems, including automated data acquisition workflows
• Provide technical solutions to address specific customer challenges.
• Participate in research and development activities as appropriate
• Contribute to the advancement of QuartzBio’s products as a domain subject matter expert
• Develop documentation and data specifications
• Performs work on problems of moderate scope requiring modification of source code
• Manage projects and initiatives with moderate complexity.
• Contribute to strategic planning and decision-making.
• Mentor junior team members and provide guidance.
• Continuously improve skills and stay up-to-date with emerging best practices.
• Perform other duties as assigned

Qualifications:

• Bachelor’s degree related field and a minimum of 5 years of relevant work experience in (translational science, bioinformatics, biomedical research, data science, data engineering) with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience.
• 0 to 3 years experience working in a customer-facing role (e.g., internal and/or external).
• 1 to 3 years experience leading technical projects.
• Excellent problem-solving and analytical skills.
• Strong written and verbal communication skills.
• Ability to articulate ideas and write clear and concise reports.

Preferred:

• PhD in relevant subject domain (e.g. Biology, Chemistry, Bioinformatics, Bioengineering) preferred.
• Domain expertise in specific biomarker technologies (e.g. flow cytometry, IHC, NGS) preferred.

Leadership expectations:

• Follows Company's Principals and code of ethics on a day-to-day basis.
• Shows appreciation for individual talents, differences, and abilities of fellow team members.
• Listens and responds with appropriate actions.
• Supports change initiatives and continuous process improvements.

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