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Account Manager

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Poland

Offer summary

Qualifications:

B2 level written and spoken English, Native or near-native Russian skills, 1 year experience in account management or support role, Strong problem-solving and analytical abilities, IT field experience is a plus.

Key responsabilities:

Provide full customer support
Build long-term client relationships
Analyze client's business and requirements
Assist with technical problem-solving
Conduct product training and create documentation

SOFTSWISS Computer Software / SaaS Large https://www.softswiss.com/

1001 - 5000 Employees

See more SOFTSWISS offers

Job description

Overview:

SOFTSWISS continues to expand the team and is looking for a Junior Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.

About Product:

Affilka – Affiliate Management Platform

A software platform to manage, track, and analyse affiliate performance.
Learn More

Key responsibilities:

Full customer support
Building strong long-term relationships with clients and key people on the clients’ side
Understanding the specifics of the client's business, analysis of the client's requirements
Assistance in solving technical problems
Daily consultations on using the product
Conducting product trainings and demonstrations for clients and their teams
Interacting with the development team, collection and analysis of clients’ feedback, direct participation in product backlog shaping
Creating manuals and documentation on the use of the product for customers

Requirements:

Written and spoken English – B2 level
Native or close to native level of Russian
Strong communication, problem-solving and analytical skills
Experience as an Account Manager, Support Specialist, or Consultant for at least 1 year
Ability to work in a fast-paced manner and manage stress
Self-organization and ability to prioritize tasks
Ability to work both independently and in a team
Negotiation experience would be a plus
Experience in the IT field would be a plus
Spanish, Chinese languages would be a plus

What we offer:

Full-time remote work opportunities and flexible working hours
Comprehensive Mental Health Programme
Private insurance
Sports program compensation
Free online English lessons
An additional 1 Day off per calendar year
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.