Offer summary
Qualifications:
Bachelor's degree in a related field, 3-5 years in technical customer success roles, Experience with account planning and strategy, SaaS technical skills and growth mindset, Knowledge of healthcare applications preferred.Key responsabilities:
- Manage and nurture customer relationships
- Define retention strategies for accounts
- Negotiate contract terms and renewals
- Identify cross-sell and upsell opportunities
- Coordinate with internal teams to support customers