Including, but not limited to the following MedInfo Processes
• Keep overview over processes and agreements involving medical information at HQ, affiliates, as well as service providers contracted
• Stay informed about Medical Information related systems available General MedInfo tasks and -inquiry management
• Presence at Medical Affairs/Information booth at scientific congresses if needed
• Ensure that provision of scientific literature to internal and external customers is compliant with copyright regulations
• Follow current medical information processes for the creation and timely provision of high quality medical information responses to internal and external customers
• Identify, escalate and record, adverse events and product quality complaint associated with medical information inquiries
• Build and maintain deep knowledge and understanding about Sobi’s product portfolio
• Responsible for the collection and handling of incoming medical inquiries in collaboration with subject matter experts in adherence to all applicable rules, regulations and SOPs
• Maintain appropriate documentation/tracking of inquiries and responses
• Responsible for the identification of areas that are the subject of frequent medical information inquiries
• Responsible for the development and maintenance of standard response letters (SRLs) and frequently asked question (FAQs) documents, as well as for the creation of Non Standard Responses
• Support the development and maintenance of SRLs and FAQs
• Provision of reports and listings to partners and internally
• Contribute to medical educational activities (eg training material, literature updates, journal clubs) and development of non-promotional material in collaboration with the Medical & Scientific Affairs team if needed
• Keep abreast of scientific information and knowledge in assigned areas • Builds and maintains cross-functional relationships Literature analyses
• Create product-specific literature databases, maintain these databases, and create metrics analyses of articles published to support the work of several cross-functional teams within Medical Affairs and beyond.
Backfill capabilities
• Backfill Global MedInfo colleagues in case needed Training
• Train relevant functions and subject matter experts in the Medical Information procedures (shared activity)