Senior NOC Engineer

Intergo Telecom is a leading provider of innovative telecommunications solutions, dedicated to delivering exceptional service and support to our customers across the globe. We strive to exceed expectations through our commitment to quality, reliability, and customer satisfaction. Voted as a Deloitte Technology Fast 50 award winner in the Middle East and Cyprus and listed in the prestigious FT1000 List of Europe's Fastest Growing Companies, we take immense pride in our achievements and our work. With a team of 60 amazing professionals located in over 20 countries, we keep getting bigger and better! We are now looking for a skilled Senior NOC Engineer to come and join us.

We are looking for self-motivated, passionate, and responsible individuals with a thirst for learning and a love for technology to join our international team of professionals. With flexible working options (remote or on-premises), you can choose your preferred work environment or join us at our HQ offices in the bustling heart of Paphos, Cyprus.

In this role, you will contribute to the growth of our Enterprise Voice & Messaging platforms, offering SIP Trunking, Global DID’s, SMS Messaging, and powerful APIs to businesses of all sizes. Our diverse client base includes startups, established companies, financial institutions, universities, marketing agencies, delivery apps, government agencies, and more.

Key Responsibilities

As a Senior NOC Engineer, your duties will include:

• Monitoring and managing network operations for maximum performance and uptime
• Troubleshooting and resolving network and system issues escalated from lower-level engineers
• Performing network maintenance, upgrades, and configuration changes
• Implementing and enforcing network security measures
• Collaborating with cross-functional teams to ensure efficient network operations
• Participating in on-call rotation and responding to incidents in a timely manner
• Developing and maintaining documentation of network processes and procedures

Requirements

• Minimum of 5 years experience in a similar role

• Strong knowledge of network protocols and technologies (SMPP, TLS, SS7 TCP/IP,VPN)
• Experience with network monitoring tools.
• Excellent troubleshooting and problem-solving skills (Wireshark, Trace Analyser)
• Ability to work under pressure and meet tight deadlines
• Strong attention to detail
• Effective communication and collaboration skills
• Experience with SMS & Voice Switches (Alaris SMS)

Benefits

• Competitive salary and performance-based bonuses.
• Paid days off per year
• Opportunities for professional development and career advancement
• Advanced reporting tools and a team of data analysts will help you gain oversight
• A dynamic and inclusive work environment.
• Fully remote (worldwide) opportunity or hybrid
• If you work on-site at our awesome office in Paphos, we want you energized! Free snacks, fruits, spirits and coffee for everyone.
• Flexibility and work-life balance

Steps of the Recruitment Process

---> 1st Step: Initial Interview with HR

---> 2nd Step: Online Test with a deadline

---> 3rd Step: Interview with the Hiring Manager

.---> Last Step: Meeting the CEO

Why choose Intergo Telecom Ltd?

If what you are looking for is working for a niche company with an amazing product, part of a truly multicultural team, that values its employees and has great respect for work-life balance, then this is your chance to thrive!

We’d love to hear from you if you believe this proposition is the right next step in your career.