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Solution Architect - Telco at Salesforce

extra holidays - extra parental leave - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Brazil

Offer summary

Qualifications:

Proven experience in enterprise-level projects., Extensive Salesforce configuration and customization knowledge., Strong knowledge of Telecommunications Industry/TMForum., Experience in defining business requirements and solution designs., Advanced English skills; Portuguese and Spanish are a plus..

Key responsabilities:

  • Lead delivery of Salesforce cloud-based solutions.
  • Serve as a trusted advisor to clients.
  • Guide customers in deploying new technologies.
  • Manage customer expectations and resolve complex issues.
  • Drive program vision and articulate strategies.
Salesforce logo
Salesforce XLarge https://www.salesforce.com/
10000+ Employees
HQ: San Francisco
About Salesforce
From the start, Salesforce has sought to change the world for the better through technology that builds stronger relationships. Between companies and their customers. Between employees and far-flung teams. Between governments and their citizens. Between people who want to make a difference.
See more Salesforce offers

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Solution Architect is responsible for successfully crafting and leading the delivery of Salesforce cloud-based solutions and other related technologies. It also requires that the Architect maintain an ongoing comprehensive understanding of the cloud-computing ecosystem.  Architects  must be specialized in Salesforce Communications Cloud but with also the ability to develop solutions cross-cloud. The architect must have high level of knowledge in Communications Industries and have great foundations in TMForum.

Your Impact

  • Serve as a trusted advisor to the client

  • Identify and lead internal critical initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise

  • Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value

  • Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization

  • Identify and proactively handle risk areas and commit to seeing an issue through to complete resolution

  • Manage customer expectations; find solutions to complex problems with both the customer and third-party partners

  • Review and accurate project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward

  • Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

Minimum Requirements

  • Proven experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success

  • Extensive experience with configuration and customization on the Salesforce platform

  • Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes

  • Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs

  • Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs

  • Telecommunications Industry /TMForum experience

  • Salesforce Industries
    SOA/EAI/ETL/API Management
    Enterprise Architect

  • Possible travel of about 25%, but exact travel requirements will vary based on customer.

Skills

  • English advanced / Portuguese / Spanish

  • Project and delivery previous experience

  • Analytical and proactive

  • Leadership and communication skills

Recommended Certification

  • App Builder

  • Sharing & Visibility

  • Omnistudio

  • SAFe / Business Analysts


BENEFITS & PERKS

  • Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

  • World-class enablement and on-demand training with Trailhead.com

  • Exposure to executive leaders and regular 1:1 mentor with leadership

  • Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

For more details, visit https://www.salesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Salesforce Service CloudSystems ArchitectureAgile MethodologyUser StoryProject ManagementBusiness Requirements DocumentationETOM (Enhanced Telecom Operations Map)Business AnalysisAPI ManagementTeleCommunications EngineeringProcess Flow DiagramsWaterfall Methodology

Other Skills

  • Verbal Communication Skills
  • Problem Solving
  • Analytical Thinking
  • Leadership
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