Offer summary
Qualifications:
Minimum 3 years of WFM experience, Experience managing BPO WFM relationships, Strong background in metric reporting, Proficient in forecasting and scheduling models, Familiarity with WFM software tools.Key responsabilities:
- Optimize contact center operations and strategies
- Manage relationships with BPO WFM teams
- Develop metric reporting and performance insights
- Conduct audits and recommend process changes
- Collaborate with stakeholders to inform decisions