Offer summary
Qualifications:
Degree in computer science or engineering, 5-7 years of technical support experience, Expertise in Linux OS administration, Networking troubleshooting expertise, Development experience with scripting languages.
Key responsabilities:
- Act as primary escalation point for client issues
- Manage major incidents and conduct root cause analysis
- Participate in software and design reviews for supportability
- Update knowledge articles to minimize escalations
- Participate in on-call rotation for urgent escalations