Offer summary
Qualifications:
1-3+ years of small animal veterinary experience or equivalent industry experience., 1-3+ years of customer service experience., Excellent communication skills (written, verbal, and listening)., Proficiency in computer navigation for data entry and support., Ability to pass a background check and drug screen..
Key responsabilities:
- Field inbound contacts and assist clients with appointments.
- Conduct outreach for Prior Medical Requests and handle client follow-ups.
- Review patient medical records for accuracy and compliance.
- Function as liaison between clients and clinical staff.
- Participate in team activities, huddles, and performance reviews.