Customer Service Lead/Manager

About BEAME Medical Technology Limited:

Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team of medical professionals and state-of-the-art equipment, we provide top-notch orthodontic services tailored to the individual needs of each customer. Join us at Be@me and invest in your smile!

Job Summary:

We are currently seeking a motivated and dynamic Customer Service Manager to join our team. As a Customer Service Manager, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your primary responsibility will be to lead the customer service team in providing exceptional service and support, addressing inquiries, and resolving any issues that may arise. You will also collaborate with cross-functional teams to ensure a seamless customer experience throughout the entire customer journey.

Requirements

• Lead and inspire the customer service team while creating a productive workplace culture.
• Provide exceptional post-sales support by promptly addressing customer inquiries and issues.
• Manage complaints effectively, ensuring customer satisfaction through creative solutions.
• Build strong customer relationships, consistently exceeding their expectations.
• Conduct customer satisfaction surveys to gather feedback for improving experiences.
• Collaborate with sales, marketing, and operations to enhance the customer journey.
• Identify process improvement opportunities and contribute to customer service policies.
• Maintain accurate customer records, ensuring data integrity and confidentiality.
• Stay updated on product knowledge and industry trends to assist customers effectively.

Benefits

Qualifications:

• 5-8 years of customer service management experience, preferably in dental or healthcare.
• Minimum 3 years in team leadership with a focus on developing high-performing teams.
• Fluency in Mandarin or Cantonese is essential for effective customer communication.
• Strong leadership, interpersonal, and problem-solving skills with a commitment to customer satisfaction.
• Experience with customer service software and CRM platforms, such as Salesforce.
• Collaborative mindset with excellent organizational skills and attention to detail.