Offer summary
Qualifications:
Minimum 3 years in a customer success role, Experience in a SaaS environment, Business proficiency and data translation abilities, Strong presentation skills, Proficient with Salesforce, PowerPoint, and Excel.
Key responsabilities:
- Manage accounts post-implementation for retention and satisfaction
- Perform Executive Business Reviews to build relationships
- Ensure maximum business value from the Oomnitza platform
- Create Customer Success Plans and convert at-risk customers
- Schedule feedback sessions for product improvement