Customer Service Representative I CSR - remote at Amynta Group

About the Role:

• Provide a range of routine customer service and support to agents and carriers over the phone, through email or chat to service new existing accounts in a high call volume environment
• Answer incoming phone calls with a positive and service-oriented attitude
• Deliver a high level of customer satisfaction with the goal of creating an exceptional experience.
• Maintain a continual working knowledge of our client’s products, services, and promotions
• Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues
• Research, resolve and communicates information back to the customer in a clear and educated manner
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Complete a variety of forms and documents based on guidelines
• Document all customer information, communications, and sales in CRM system
• Review and process applications, binders and other documents required for policy issuance
• Process policy endorsements, send time sensitive policy documents, handle various agent and carrier requests
• Assist with creating and updating various processes
• Organize policy files for proper documentation management
• Work collaboratively with other team members and across departments to ensure accurate and timely completion of tasks
• Provide excellent customer service internally and externally
• Other responsibilities as assigned
• The shift requirements are Monday-Friday 8:00am to 5:00pm pst.

What we look for:

• High school graduate or equivalent education.
• 1+ years of customer service experience, handling high volume phone calls
• Excellent written and verbal communication skills with the ability to receive and make calls with confidence.
• Strong organizational and desk management skills.
• Strong multi-tasking abilities.
• Ability to be a team player collaborating with customers and others within the organization.
• Detail oriented to complete tasks accurately.
• Strong work ethic and time management skills.
• Working knowledge of Microsoft Office, web-based programs, and comfortable learning new software.

About Amynta:

Amynta Group is an independent, customer-centered company, providing innovative insurance and protection solutions across a diverse range of customers and industries with more than $3.5 billion in managed premium and 2,000 associates across North America, Europe, and Australia.  At Amynta, we are committed to recruiting, developing, promoting, and retaining talented individuals of all backgrounds and life experiences in a safe and welcoming environment. Our teammates, customers, partners, owners, and the communities in which we live and operate benefit from us all nurturing a diverse and inclusive company.

About BTIS:

As part of the Amynta group, Builders & Tradesmen's Insurance Services, Inc. (BTIS), is a dynamic and rapidly growing insurance MGA focused on offering a wide range of commercial line products to our customers through cutting-edge technology.  We maintain a small business attitude and believe in building and fostering solid relationships through communication and genuine concern for our customers.                                        

A Career with Amynta Offers:

• A fun, fast-paced culture
• An opportunity to grow and develop your career.
• A workplace that supports and promotes workplace diversity, equity, and inclusion.
• Advancement Opportunities - Great place to start in Insurance!
• On the job training and coaching by insurance professionals with over 20 years of experience.
• The chance to work with the best in the business!

Benefits:

• Hybrid work option available
• Competitive Medical, Dental, Vision, Disability, and Life insurance
• 401k with Company Match
• Generous Paid Vacation
• Paid Holidays
• Employee Referral Bonus

Compensation range for position:  $18 - $22/hour depending on several factors including geographical location, relevant experience, skills, and knowledge pertaining to this role and industry.