Offer summary
Qualifications:
Bachelor's degree in a technical field or 2+ years of experience in a technical support role, Experience with ticketing systems (Salesforce, Jira), Knowledge of programming environments (Java, Python, etc.), Basic understanding of cloud-hosted applications, Familiarity with various operating systems (Windows, Linux, OS X).
Key responsabilities:
- Conduct initial analysis and provide the first response to incoming customer issues.
- Perform technical troubleshooting and replicate issues.
- Offer solutions or workarounds for customer problems.
- Provide prompt and accurate support via the Mend.io support portal.
- Ensure a positive customer experience as the initial point of contact.