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Customer Care Specialist (FTM0002) at hammerjack

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Qualifications:

Experience as a Customer Support Specialist, Familiarity with the industry is a plus, Experience with help desk software, Understanding of CRM systems, Accounting or Finance background is a plus.

Key responsabilities:

  • Respond to customer queries promptly
  • Identify customer needs and assist usage
  • Analyze product malfunctions and report them
  • Update databases with technical issue info
  • Inform customers about new features
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hammerjack Scaleup https://hammerjack.com.au
501 - 1000 Employees
See more hammerjack offers

Job description

hammerjack is an innovative Australian company that specialises in offering top-tier skilled professionals in various fields, including but not limited to Administration, Finance and Accounting, IT Programming, Engineering, Sales and Marketing, and many others.

Whether you prefer a hybrid or work-from-home setup or the full office experience, hammerjack provides all employees with the opportunity to enjoy the benefits of an eco-friendly workplace, a playroom, free meals, and unlimited access to a built-in bar stocked with drinks and snacks.

It's a place where professionals are inspired to advance and innovate, adapting to the "new normal" of today's world.

What’s in it for you?

  • Competitive Salary
  • Retention Bonus (Php 100,000 in the first 5 years)
  • Remote (WFH)
  • Health Coverage for you and one of your qualified dependents on Day 1
  • Night Shift (US Time zone) + Fixed Weekends Off
  • Night Differential
  • Paid Time Offs - can be converted into cash
  • Government Mandated Benefits + 13th-month pay
  • Group Life Insurance

Why we are enjoying it here:

  • Work from Home Equipment Provided
  • Free Access to Bar (Unli Premium Coffee, Soda, Tea, and Booze)
  • Free Meal every Wednesday
  • Monthly Employee Engagement activities
  • Wellness Programs
  • Townhall Events
  • Christmas Events, Year-end Parties
  • Outings
  • Team Building
  • Acoustic Jamming Sessions

Job Overview

As a Customer Care specialist, you will resolve client inquiries, suggest solutions, and assist product users with features and functionalities. You must be a great communicator with the capacity to gain our clients' trust in order to be successful in this position. You should be knowledgeable about CRM software as well.

QUALIFICATIONS
  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Accounting or Finance Background is a plus

DUTIES AND RESPONSIBILITIES

  • Respond to customer queries in a timely and accurate way, via phone, email, or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share it with our Product, Sales, and Marketing teams
  • Assist in training Junior Customer Support Representatives

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Patience
  • Problem Solving
  • Financial Literacy
  • Multitasking
  • Verbal Communication Skills

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