Offer summary
Qualifications:
Bachelor’s Degree or equivalent experience, 3+ years of Customer Success/Support/Technical Account Management in SaaS.Key responsabilities:
- Being a technical contact and augment customer support teams
- Onboarding process and quarterly health checks
- Participating in TAM on-call rotation and handling case escalation requests
- Escalating customer issues to management when necessary
- Manage renewal risk and drive support cases for timely resolution