Director of Sales at RKL LLP

The Director of Sales is responsible for continually growing and developing the relationship with RKL eSolutions customers. As a trusted advisor to their customers, the Director will also identify opportunities to integrate additional products offered by RKL eSolutions.

Success Factors

Responsibilities

• Collaborate with customers to uncover opportunities and identify solutions for their opportunity
• Gather feedback from customers to monitor performance of eSolutions products
• Act as liaison between the customer, eSolutions, and third party software vendors
• Partner with Business Development Representative to identify new customers
• Stay up to date on product offerings ­­­
• Motivate team to meet deadlines and prioritize work appropriately; demonstrate effective time management skill
• Maintain confidentiality with external client and firm information as well as internal employee
• Alight with Architectural and Client sales teams for successful customer engagement
• Alight with sales leaders to drive awareness, measure progress and collaborate on strategy to meet all sales goals
• Drive software revenue growth with end users and sales team by crafting future selling strategies for business solutions

People Relationships

• Take initiative to be a team player (seeks out opportunities to help others)
• Treat everyone with respect and develop loyalty and trust with team
• Successfully adapt to different personalities and working styles
• Proactively and effectively communicate information regarding status issues to team members
• Hold self accountable for assigned work; seek continuous feedback to learn and develop in role;  open to new ideas and suggestions

Business Growth

• Possess an understanding of RKL’s business (service lines, competitors) and client service capabilities and the impact of technology upon the firm’s growth and success

Required Skills

• Drive to uncover new leads to support the growth of the organization and deep knowledge of customer service/success practices
• Technical aptitude and ability to learn software programs
• Strong communication skills, written and verbal, to effectively interface with all levels of firm management and staff; ability to communicate issues and conclusions
• Problem solving skills; ability to shift focus and adapt to changes
• Customer-first mindset and strong ability to bring people together from across the company to navigate a wide range of strategic priorities and operational programs
• Comfortable engaging with senior executives, boards and other stakeholders with strong executive presence, interpersonal skills and ability to influence across disciplines

Education, Experience and Certifications

• Bachelor’s degree or commensurate experience
• Minimum of 7 years in software sales and customer success required, both transactional sales and strategic selling experience
• Minimum of 3 years’ as a sales leader and motivator
• Consistent overachievement of sales goals in a large geographic territory
• Proficiency in customer relationship management (CRM) platforms (Salesforce preferred)
• Proficiency with Microsoft Office Suite
• Excellent organizational skills with strong attention to detail  
• Ability to thrive and adapt in a fast paced environment and manage multiple projects at once
• Highly driven individual with an execution focus and strong sense of urgency and believe in the firm’s mission

Essential Functions

• Must be able to remain in a stationary position as needed
• The person in this position needs to occasionally move about inside the office and at client offices to access file cabinets, office machinery etc.
• Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
• Ability to communicate in a professional manner and exchange information with internal and external customers as needed
• Ability to lift/carry up to 20 pounds
• Ability to work outside of normal business hours and weekends as needed
• Ability to travel to local and non-local clients as needed, overnight travel may be required
• This job description is subject to change at any time and employee will be given additional responsibilities as assigned.

Salary Range: