Agriculture & Rural Network Loss Adjuster - Bedfordshire/Northamptonshire/Peterborough

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Top 100 Most Loved Workplace® 
Forbes Best-in-State Employer

• Are you a considered individual with a curious mind capable of building relationships with people from all walks of life?

• Can you articulate yourself clearly both verbally and in writing?

• Do you have a passion for the delivery of exceptional customer service?

• Do you challenge day to day situations and the norm yet remain calm under pressure?

• Have a valid full UK driving licence?

• Would long-term career growth in a IBUK recognised '2024 Top UK Insurance Employer' spark your interest?

If the answer is yes, then keep reading as Sedgwick Agricultural and Rural Network (ARN) are looking for professional, well organised, and dedicated individuals to perform the role of an ARN loss adjuster. We’re looking for new adjusters based in the for our Bedfordshire, Northamptonshire, Peterborough regional team who can display the key attributes highlighted above. You must be self-motivated and driven to succeed and above all you must demonstrate a desire to keep your customer at the heart of all that you do. Please keep reading if you feel the role may be appealing to you.

Wherever you are in your adjusting career, we can support you to achieve your goals. A role with Sedgwick opens the door to many benefits, including:

• Structured programmes with clear timescales & transparent career pathways

• Fully supported professional qualifications with rewards

• Truly flexible working, a mix of office and home

• Competitive salary

• You will join an appropriate incentive (bonus) scheme

• Fully funded company vehicle or cash in lieu allowance (Full UK driving licence essential)

• Employee assistance programme for employee wellbeing

• Life assurance

• Group Income Protection

Our other benefits include:

• Private healthcare plan (including pre-existing conditions)

• A Self Invested Personal Pension Scheme

• Annual leave allowance of 25 days + public holidays

• Voluntary benefits – Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

The Role:

As an experienced loss adjuster you will investigate and agree losses on behalf of specialist rural insurance companies. You will meet their customers and assess their property and financial losses. These claims could range from damage to domestic homes, commercial property, agriculture and potentially anything in between.

You`ll work as part of a specialist team of loss adjusters and claim professionals. You will be supported by a dedicated, local team of experienced staff, all focused on delivering an unrivalled customer experience.

You will be responsible for effectively managing a caseload and meeting all client expectations as well as maintaining and developing support from specialist rural Insurance brokers and agents.

You`ll be given full autonomy to use your initiative, empathy and understanding to customers - literally putting yourself in their shoes, but also using your business acumen to provide the right outcome.

Our adjusters adopt a mix of site, home and office-based working throughout the week which helps support a healthy work/life balance. You will also be required to engage and work with multiple internal and external specialists, so excellent communication skills and the ability to coordinate various parties are essential, whilst always ensuring you have kept the customer fully updated at all times. When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space.  It’s an ideal environment for working alongside and interacting with fellow colleagues.

Whilst you will be comfortable working on your own, you’ll be a core part of our extensive team of adjusters, and you will have dedicated team-based technical and managerial support working alongside you to assist with the management of your portfolio and join you in the delivery of the exceptional customer service we demand. Systems training will be available as required and we will also provide appropriate support for remote (home) working if necessary.

You will have/will be:

• DIP CII, CILA or ACILA would be advantageous

• Knowledge and experience within Insurance, Claims Management or Loss Adjusting

• An effective and confident communicator with the ability to forge strong working relationships

• Conscientious and hard working to achieve and exceed the required results

• Flexible and adaptable during busy periods particularly as a result of major weather events

• Committed to strive toward the delivery of "Absolute Customer Satisfaction"

• A full UK Driving Licence is essential

• As a global business, we are always interested in hearing from candidates with bi-lingual or multi-lingual skills

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.