Tech Support Specialist with German at Salve.Inno Consulting

Join our team as a Tech Support Specialist with German!

We are seeking an enthusiastic Tech Support Specialist fluent in both English and German to provide exceptional technical support to our users. As a member of our dynamic support team, you will be instrumental in ensuring a seamless experience for our client base, addressing their technical queries and issues with proficiency and professionalism.

Key Responsibilities

• Provide outstanding customer service by promptly addressing inquiries, resolving issues efficiently, and ensuring overall customer satisfaction.
• Research and deliver accurate, timely responses to customer inquiries via phone, email, and live chat.
• Utilize both internal and external documentation and resources to deliver top-tier support.
• Escalate high-priority or unresolved issues to the appropriate internal teams as needed.
• Direct calls to the correct resources when required, and document customer interactions following standard operating procedures.
• Identify, troubleshoot, and report emerging trends or patterns in customer issues.
• Aim for high levels of customer satisfaction by adhering to the client’s quality guidelines during all interactions.
• Follow established protocols, KPIs, and company policies to ensure a consistent, standardized customer service experience.
• Contribute to a collaborative team environment by working closely with team members, supervisors, and other departments to resolve issues and share knowledge.

Qualifications and Skills

• Native or fluent in German, with excellent verbal and written communication skills.
• Residing in Croatia with legal authorization to work without company sponsorship.
• Proficient in customer support software, including Zendesk, Slack, and internal troubleshooting tools.
• Experience in customer support or technical support, particularly within a help desk or IT function.
• Ability to pass a background check.
• Strong problem-solving and critical thinking skills, with the ability to work independently as well as within a remote team.
• Adaptable and flexible to process and information changes.
• Advanced knowledge of external systems and PC-based internet/software applications (e.g., internet, Microsoft Office).
• Flexible availability for shifts from 9 am to 11 pm, Monday to Sunday, on a rotational basis.

Why Join Our Team

• Competitive remuneration package based on experience, skills, and performance.
• Indefinite contract.
• Private health and life insurance.
• Fully remote work from Croatia.
• A dynamic, creative team with a positive and supportive atmosphere.
• Excellent working environment, with strong employee reviews.
• Access to resources and tools to support your professional growth.

How to Apply

If you are passionate about technology and providing excellent support, we invite you to apply for this role. Click the 'Apply Now' button to submit your application, including a CV and a cover letter detailing your relevant experience and suitability for this position.

Our Commitment to Diversity & Inclusion

We are committed to cultivating a diverse and inclusive work environment where all individuals are respected and valued. We believe that different perspectives fuel innovation and foster a positive workplace culture. We welcome applications from individuals of all backgrounds and experiences.