IT Process Manager

About Trafilea

Trafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly growing global player, Trafilea is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.
At Trafilea, we foster a culture of collaboration, innovation, and continuous learning. We believe in investing in our people and providing them with the support and development opportunities they need to grow both personally and professionally. With our remote-first approach, you'll have the freedom to work from anywhere in the world, surrounded by a diverse and talented team that spans the globe.

Mission

Understand all the IT processes of the company, and work with the IT teams to define and implement opportunities of improvement to execute tasks most efficiently. These changes should be supported by quantifiable metrics that can show improvement and progress.
The IT Process Manager will be assigned to the IT department to become the point of reference for the business processes and methodologies and collaborate with the process analysts & leadership team to make sure that cross-functional collaboration is achieved and touchpoints are done smoothly.