Offer summary
Qualifications:
Extensive IVR project management experience with Avaya/Genesys or similar platforms, Experience in technical product selection, design, and IT solution implementation, Strong communication and negotiation skills with senior stakeholders, Passion for enhancing consumer experiences in organizations.
Key responsabilities:
- Oversee system projects/programs of high complexity
- Assemble project teams, identify resources, and develop schedules
- Actively manage stakeholder relationships and mitigate risks
- Ensure coordination among team members and project activities
- Set strategies for program execution and deliver long-term business value