Offer summary
Qualifications:
Italian and English proficiency at C1/C2 Level, Bachelor's degree in Computer Science or equivalent, At least 2 years customer service experience, Proficient in Windows troubleshooting, Mac & Linux desired, Previous experience with Zendesk is a plus.
Key responsabilities:
- Respond to customer calls and emails promptly
- Collaborate with internal and external teams for solutions
- Provide product training to partner teams
- Share issue resolutions and create knowledge base articles
- Execute duties as required by the role