Staff Account Manager (Remote)

What You Will Do:

As a Bryant Park Consulting Staff Account Manager, you will be a pivotal force in driving the transformation and success of BPC customers. Your role goes beyond maintaining relationships as you will actively partner with customers to help them achieve their strategic objectives to transform their business. In this role, you will have the unique opportunity to engage with C-Suite executives, become their trusted advisor and guide them on their digital journey. To that end, you will also coordinate with strategic partners to ensure seamless integration and optimization across processes and systems.

At Bryant Park Consulting, we are committed to enabling our customers to focus on what they do best: serving their own clients with excellence.

Key responsibilities:

• Build and maintain strong, long-lasting relationships with C-Suite executives and senior leadership across client accounts
• Conduct business reviews and strategic planning sessions to drive customer success and ensure high ROI
• Develop and maintain a client roadmap to align business priorities and BPC services over the next 12-18 months
• Collaborate with strategic partners (e.g., Oracle NetSuite, Celigo, Boomi) to grow accounts and deliver integrated solutions
• Lead customer engagements, managing escalations, and coordinating with internal teams to ensure timely and successful delivery of solutions
• Analyze customer requirements and provide recommendations for process optimization, scalability and efficiency improvements
• Engage with the Solution Architecture team to propose effective solutions
• Manage customer escalations and coordinate with partners and/or professional services to resolve issues promptly
• Provide customers with regular updates on Bryant Park Consulting initiatives
• Provide regular forecasts and deal updates to internal stakeholders
• Assist in marketing efforts, including hosting webinars, participating in case studies and attending industry events to enhance BPC’s visibility
• Seek referrals from clients and partners to generate new business opportunities

Qualifications:

• 2-3 years of quota-bearing sales experience with a proven track record of success
• 1-2 years of experience in NetSuite solution architecture, demonstrating a strong NetSuite solution knowledge with the ability to sell value
• Possess top-notch organizational skills with the ability to create structure and multi-task efficiently
• Exhibit keen analytical and problem-solving skills to identify and develop strategies for customer growth
• Show a demonstrated ability to interact with C-Suite and Senior Leadership, along with verbal and written communication proficiency
• Demonstrate knowledge of business process optimization and scalability strategies
• Exhibit strong understanding of project management principles, including Agile methodologies
• Demonstrate experience in strategic selling and proposal development for large-scale accounts
• Excellent verbal and written communication skills, with the ability to present complex ideas clearly and persuasively
• Possess seasoned problem-solving and analytical skills, with experience in identifying client needs and developing scalable solutions

Additional preferred skills:

• Experience with Oracle NetSuite ERP/ CRM cloud software
• Knowledge of NetSuite’s Configure-Price-Quote (CPQ), Enterprise Performance Management (EPM) and Field Services Management (FSM) modules
• Experience with iPaaS, preferably Celigo and/ Boomi 
• Demonstrated experience in effective account mapping to expand and grow customer relationships