Program Assistant - Supplements/Certified Products - Hybrid at LGC

LGC ASSURE is a business unit within LGC Group, bound together by the core purpose of “Science for a Safer World”. INFORMED is division operating within LGC ASSURE. 

Informed Sport and Informed Choice are currently our most popular programs with the largest number of certified products. Informed Sport is the gold standard of sport supplement testing aimed at elite level athletes and military personnel. It ensures that every batch has been tested for substances banned in sport before being released to market. Informed Choice is targeted at those weekend warriors, leading an active lifestyle  who want an extra level assurance in the sport supplements that they use but do not require the guarantee that every batch has been tested prior to release.

The INFORMED brands are comprised of global testing, quality assurance and certification programs designed to make supplements safer for use. Backed by LGC Science’s over 55 years of world-class anti-doping experience, our family of programs were developed in support of LGC’s mission of “Science for a Safer World”. 

Please do take a look at our website www.wetestyoutrust.com

As an integral member of the Program Management team, the purpose of this role is to provide administrative support for compliance activities associated with certifications of products and sites on the INFORMED Programs, to support ongoing post-certification surveillance activities and to engage in administration of the INFORMED Programs.

The successful candidate will be playing a vital role in supporting the global industry of clean sport and safer dietary supplements.

This role is mostly remote, but we are looking for candidates who live close to Lexington Kentucky as we do have a shared office there with other LGC employees.  

• Lead the management, purchase and shipment of blind samples via online retailers (blind samples are commercial units of dietary supplement products certified across the INFORMED Programs
• Ensure all purchasing is completed in a timely manner and that testing of blinds occurs in line with program requirements
• Record applicable product information on appropriate internal electronic tracking systems
• Manage all receipts from purchases, maintain purchase records and support with company credit card reconciliation
• Coordinate with relevant internal teams to receive and ship blinds that are only available in their purchasing territory (for example by using third party shipping companies)
• Resolve missing orders with online retailers, keeping colleagues informed of any delays, discrepancies or challenges
• Complete Member Reviews (surveillance auditing of customers and active certifications), working directly with the account owner and ensuring program criteria are met
• Lead the resolution of non-compliances relating to blind purchases or Member Reviews, engaging with internal teams and/or customers as necessary
• Support other program compliance activities as required, for example identifying, logging, tracking and resolving non-compliances
• Perform administrative duties supporting compliance across all INFORMED Programs, communicating effectively with colleagues and relevant internal teams to ensure efficiency and integrity (this may also involve communication with customers)
• Provide data reports to internal teams as necessary to support compliance activities for the INFORMED Programs
• Ensure full traceability of all records by following group record keeping procedures.
• Organize and maintain documents within relevant internal databases and network files

• High School Diploma is required.
• Excellent time management skills – ability to multitask on numerous projects
• Good interpersonal communications skills, with the ability to collaborate with a diverse group of individuals across multiple time zones and cultures
• Organized with acute attention to detail
• Knowledgeable in Word, Excel, Databases
• Proficient computer skills
• Commercial awareness (desirable, not essential)

What we offer (US based-employees):

• Competitive compensation 
• Comprehensive medical, dental, and vision benefits for employees and dependents
• FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
• Deductible Buffer Insurance and Critical Illness Insurance
• 401(k) retirement plan with matching employer contribution
• Company-paid short- and long- term disability, life insurance, and employee assistance program
• Flexible work options
• Pet Insurance for our furry friends
• Enhanced Parental leave of 8 additional weeks
• PTO that begins immediately
• Town Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company wide social events, frequent catered lunches and much more!

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

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