Offer summary
Qualifications:
Bachelor's degree in Psychology, Social Work or related field, Excellent communication skills and customer service focus, Quick thinking, professional, multitasking, and critical thinking skills, Experience in social service, clinical, or healthcare environment preferred, Clinical assessment experience in mental health and crisis stabilization.
Key responsabilities:
- Provide telephonic support to global EAP clients on various issues
- Conduct clinical intakes, refer clients to resources, resolve issues
- Educate clients about available resources and services professionally
- Maintain accurate documentation of cases in proprietary database
- Additional duties as assigned