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L2 Technical Support Engineer (Kazakhstan)

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Kazakhstan

Offer summary

Qualifications:

1+ year in technical support, Hands-on Linux experience, Basic network and English skills.

Key responsabilities:

Support and maintain Velexa products
Use Jira, Email, Slack for support
Research, diagnose, troubleshoot customer issues

Velexa

201 - 500 Employees

See more Velexa offers

Job description

About the company

Velexa is one of the leaders in the Wealthtech industry, ranked for 3 consecutive years among a young and ambitious WealthTech company. Velexa was recently shortlisted among the world's leading Top 100 WealthTech companies by Fintech Global. The company empowers financial institutions to capitalize on the demand for modern and ubiquitous investing solutions by new-generation investors. Velexa’s B2B2X investing platform as a service caters for various business models and offers the choice from a full set of front-end channels, brokerage & wealth platform and even post trading as a Service https://velexa.com/

The role:

Engineer in 24/5 Technical Support Team in fintech software and services.

Role: L2 Technical Support Engineer
Reporting line: L2 Technical Support Lead
Location: Kazakhstan (remote)

Key responsibilities:

Support and maintenance of Velexa products (front-end and back-end parts of trading software and services)
Work with the main support channels: Jira, Email, Slack
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Follow the SLA for issues with respect to the severity
Automate routine tasks
Build relevant internal documentation

Requirements

1 year+ work experience in software/services/applications technical support
Hands-on experience with Linux (terminal, system and applications logs, basic diagnostics)
Basic knowledge in computer networks
English starting from intermediate (B1) level
Good communication skills

Nice to have:

Work experience in FinTech
Basic understanding of investment and trading
Basic automation skills - python and bash
Work experience with Atlassian products: Jira, Confluence

Benefits:

Remote work
Shift schedule: morning (8:00 - 17:00 GMT+3), day (12:00 - 21:00 GMT+3), afternoon (15:00 - 00:00 GMT+3) or night shifts (00:00 - 08:00 GMT+3)
Monthly KPI bonuses
Extra medical Insurance
Educational program: reimbursement of 50% for educational courses
Minimum bureaucracy and the career growth opportunities
Friendly international team