Salesforce Business Analyst/Product Owner

Description

At SPAR, we're on a mission to help clients scale and grow by continually innovating and delivering great Customer and Employee experiences! We're growing our practice and becoming a key go-to partner for Salesforce.com for complex solutions, with a focus on Healthcare, Service Cloud/FSL and CPQ solutions.

Our projects involve delivering solutions across the complete suite of Salesforce.com clouds - Sales & Service Cloud, CPQ, Field Service Lightning, Communities, Marketing Cloud integrations, Force.com apps, Tableau and a lot more. It's an exciting place to be, amazing team members and clients to work with, and strong growth potential!

If you believe that values like consultative, detail oriented, quick learner, team player, high performance, creative and fun are your calling, you would be a great fit on our team.

Key Responsibilities:

• Consulting & Solution Design: Interface and collaborate with business and IT stakeholders to clarify & document project requirements, develop functional and technical solutions that align with customer needs, communicate solution options both verbally and visually, develop required project documentation and deliverables.
• Project Leadership: Effectively facilitate client and internal meetings, proactively take ownership of tasks and communications, provide support to the project team to ensure that solutions are fully tested, delivered on time and on budget, and exceed customer expectations. Identify opportunities for business process improvements. Ensure client satisfaction and create referenceable customers, expanding our trust and long term relationship with clients.
• Support the end-to-end product management process from idea generation, requirements gathering, data analysis, prototyping, and delivery.
• Own and manage the Salesforce product portfolio sprint backlog, ensuring the backlog constantly stays full and appropriately prioritized at all times. 

Requirements

• 5-6 years of experience as a Business Analyst
• 2+ years of experience as a Product Owner
• 2+ years of Salesforce experience
• Experience with integrations/middleware tools and BI/Analytics solutions
• Experience communicating and collaborating with business and IT Stakeholders, defining business requirements and creating detailed system/functional design documents
• Salesforce Certifications Preferred
• 3+ years of of experience with agile methodologies and JIRA