Project Manager, Translation & Localization

CyraCom, a leading language services provider, is looking for a new Project Manager to manage individual translation and localization projects within the Translation & Localization Division. Work is performed within the scope of general company policies, procedures, and objectives. Regular use of judgment in adapting broad guidelines to achieve desired results is used with referral of strategic issues to the supervisor. Work is sometimes standardized and sometimes varied. This position serves as project manager and has no responsibility for division budget, revenues, or expenditures. Please note, native or professional English fluency is required for this role. This position will be based in either Guadalajara or CDMX.

What is CyraCom?

CyraCom has been in business for over 25 years and is one of the top language services providers in the US. Every day we help tens of thousands of people communicate by breaking down the cultural and linguistic barriers in their lives. These conversations happen through our interpretation services which are offered over the phone, through video, and on-site. Our interpreters help in emergencies like 9-1-1 calls, major life events like delivering a baby, and day-to-day scenarios like setting up car insurance. Our clients span numerous industries, including hospitals, banks, insurers, entertainment companies, and government agencies.
 

What you’ll do:

• Work closely with operational management to maintain an understanding of translation products and processes, including products under development.

• Establish contact with key personnel and decision makers in current and potential client organizations where document translations are utilized.

• Prepare timely and accurate cost quotations to clients.

• Prepare and issue supplier work orders in accordance with established ISO processes.

• Gather accurate project scope and provide proper project context to ensure high-quality output from vendors.

• Manage end-to-end localization projects including risk mitigation and change management.

• Coordinate internal and external suppliers and resources for assigned projects.

• Coordinate proofing and editing of projects for completeness, formatting accuracy, and linguistic quality on individual projects.

• Ensure projects are completed and delivered to clients in a timely manner with utmost attention to quality, following all established department and company ISO-documented quality processes.

• Ensure processes used meet all client and vendor contractual requirements.

• Help control departmental costs through effective rate negotiations with vendors.

• Use project management software to maximize production and quality to manage costs.

• Initiate client billing and vendor payments.

• Monitor and maintain real-time project tracking records.

• Provide professional and courteous service to clients and provide client education in localization best practices and use of tools and systems.

• Maintain accurate and complete electronic project records and project file archives.

• Maintain effective vendor relationships to ensure quality product delivery.

• Choose effective and low-risk workflows for each project to help ensure lowest cost while maintaining highest customer quality.

• Create accurate project plans and risk assessments for internal and client use.

• Determine sales potential through inquiry, observation, or research.

• Exercise a high degree of professionalism and self-motivation using personal initiative to identify and recommend best practices, translation protocols, policies, and procedures.

• Use and continuously improve skills in MS Office applications such as Word, Excel, and PowerPoint as well as Translation and Localization software (such as Computer Aided Translation tools, Translation Management System software, and AI Localization tools).

• Demonstrate a continued commitment to professional education and industry best practices.

• Perform all other duties as assigned.

• All employees are required to perform the following essential functions: demonstrate predictable, reliable, and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; read, write, and communicate in English; communicate in person and by telephone in accordance with CyraCom policy; learn from directions, observations, and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors and customers; and work with supervision, receiving instructions/feedback, coaching/counseling and/or corrective action.

Who you are:

• Skilled at basic localization engineering skills such as file preparation, parsing, and word counting.

• Skilled at listening.

• Skilled at multi-tasking and the ability to adapt quickly to rapidly changing circumstances.

• Skilled at working independently and in teams.

• Skilled at verbal and written communication.

• Skilled in establishing and maintaining effective work relationships.

• Skilled at developing strategies to manage projects more efficiently.

• Understanding of different languages and cultures.

As a Project Manager, T&L, you must have:

• Significant knowledge of best practices in localization industry including linguistic quality, document translation, desktop publishing, multimedia localization, and website localization.

• Significant knowledge of project management principles, practices, and tools including the effective use of project management software.

• Significant knowledge of contract deliverables.

• Competence and ability to manage projects in a variety of specializations, including healthcare, medical devices, and more.

• Solid client service orientation.

• Strong process troubleshooting ability, including ability to troubleshoot content display in all major language families and formatting of common computer file formats (MS Word, Excel, XML, HTML and InDesign).

• Strong attention to detail and accuracy.

• Exceptional proofreading skills.

• Exceptional commitment to confidentiality in accordance with CyraCom policies.

• Strong computer skills, including skill in the use of Microsoft Office applications such as Word, Excel, PowerPoint; ability to learn new computer applications quickly and beyond basic functionality.

As a Project Manager, T&L, you must be:

• Able to read and understand complex contracts and ensure accurate deliverables.

• Able to complete work under time pressures and meet tight deadlines, obtaining results through others.

• Able to work independently and skilled at exercising initiative within the parameter of company policies and procedures.

• Able to operate common office equipment including but not limited to computer, fax, copier, and telephone systems.

Minimum Qualifications:

• Minimum of three to five years of localization project management experience preferably in areas of document translation and/or web and xml content/multimedia localization, with experience in MS Word, Excel, and PowerPoint, and advanced knowledge of CAT tools.

Ideally, you will also have:

• Bachelor’s degree in Translation and Interpretation or directly related field from an accredited institution is preferred.

• Any equivalent combination of directly related education and experience.

Physical Demands:

• Requires sitting or standing for extended periods

• Extensive use of a computer and repetitive hand movements in the performance of duties

• Occasional lifting and carrying of material weighing up to 50lbs may be required

Duties not listed in this position description may be required of the employee at the discretion of management. The incumbent may delegate all or any of their duties to qualified personnel; however, such delegation does not relieve them of overall responsibility and accountability for the successful conduct of those duties. CyraCom is a Federal Contractor and complies with all Executive Orders regarding health and safety requirements. CyraCom International, Inc.’s success is driven by the advantage created by the collective efforts of its employees, and is dependent upon a diverse, inclusive environment that embraces change, new ideas, respect for the individual and fosters an equal opportunity for success. We have zero tolerance for discrimination, intimidation or harassment of any kind. CyraCom International, Inc. is an equal opportunity employer. CyraCom International, Inc. maintains a drug-free workplace.