Offer summary
Qualifications:
Experience in service or call center environment, Professional telephone and people skills, Computer skills, organized, attention to detail, Excellent customer service skills, team player, fluent in English/Spanish, Knowledge of auto insurance terminology is a plus.Key responsabilities:
- Provide professional assistance, answer inquiries and resolve complaints
- Process requests accurately and ensure customer satisfaction
- Manage both inbound and outbound calls, build relationships
- Assist with policy changes and underwriting guidelines
- Receive payments for policy renewals and reinstatements
