Details
- Department: Technology Business Operations
- Schedule: Full time
- Location: Remote
Benefits
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
- Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: Travel, PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics.
Responsibilities
As a member of the Service Integration and Management team, the
Service Request Management Analyst plays a critical role in effective management of a complex, large scale service request and catalog management practice. The primary responsibilities of this role include definition of catalog requirements and stories for platform developers based on end user needs, creation of catalog items, and analyzing service request process data to drive continual awareness and improvement.
- Work with customers and stakeholders to develop requirements for a wide range of potential catalog items, some including complex workflow or custom needs
- Create and modify lightweight catalog items using available tools
- Effectively utilize data from ServiceNow and other ITSM systems to develop and publish reports and dashboards
- Leverage ITIL and other best-practice frameworks
- Assist in maintenance of ITSM process artifacts for Service Request Management including related policies and procedures
- Participate in ITSM-related projects or programs
- Support the Service Request Management Process Owner
- Support ServiceNow standards and platform administrators, as well as other defined applications and integrations
- Implement specific system updates to support process automation and workflows
- Design communications that drive adoption
- Serve as an advocate for ITSM practices, methodologies, and a culture of continuous service improvement
- Utilize data from ServiceNow and other ITSM systems to analyze and recommend process improvement opportunities
Requirements
Education:
- High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.
Additional Preferences
- Minimum 1+ years experience in ServiceNow Service Request Management or related practice
- Bachelor’s degree in relevant field of study
- Possess a foundational understanding of Service Request Management standard methodologies
- ITIL experience preferred
- Good interpersonal skills
- Strong written and verbal communication skills
- Ability to work in a rapidly changing environment
- Ability to work independently, as part of a service integration and management team and collaboratively with other internal and external teams to accomplish goals
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Why Join Our Team
When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.
Equal Employment Opportunity Employer
Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
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This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
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