Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
The Reverse Logistics Technician is responsible for the collection and processing of IT hardware locally and remotely. This role is responsible for communicating with active and terminated employees, 3PL’s, and other 3rd party companies to drive asset collection.
The ideal candidate will possess strong analytical and customer service skills, business acumen and a capacity to dive deep to solve complex problems. The candidate must be a self-starter and be able to execute at both a tactical and strategic level with a strong attention to detail.
Responsibilities
- Communicates with end users and cross functional team members through chat, email, and ServiceNow
- Works with 3PL’s to coordinate recoveries
- Updates tickets with current progress
- Maintains and compiles data necessary for routine reporting and analysis
- Identifies and clearly articulates any variances or blockers to leadership
- Updates inventory management systems to accurately reflect an asset’s current status
- Receives and updates hardware in asset management systems
- Processes asset for retain hold or legal hold as needed
- Escalates unrecoverable assets pre designed processes
- Reports and manages lost/stolen devices per process guidelines
- Wipes user data from previous users on the returned assets
- Sends assets to repair vendors as needed
- Manages ticket queue and backlog
- Assists with team task backlog and escalations, when able
Qualifications
- Strong Customer Service Skills
- Excellent analytical and communication skills
- Familiarity with forward and/or reverse logistics processes
- Problem-solving aptitude
- Familiarity with ServiceNow and Jira a plus
- HS Diploma or GED
- 2+ years of experience as a Logistics Analyst, Logistics Coordinator or similar role
- Ability to work in a deadline-driven work environment; ability to re-prioritize on a regular basis in order to remain current with business needs
- Self-motivated; ability to handle multiple responsibilities under limited supervision
Compensation
Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.
