Match score not available

Device Support Specialist, New Indications

Remote:

Full Remote

Salary:

67 - 96K yearly

Experience:

Entry-level / graduate

Work from:

Switzerland

Offer summary

Qualifications:

Associate's Degree or equivalent, Experience as a DSS recommended.

Key responsabilities:

Support clinical trial patients with TTFields therapy
Manage administrative tasks and facilitate patient visits

Novocure

1001 - 5000 Employees

See more Novocure offers

Job description

JOB SUMMARY:

The Device Support Specialist, New Indications is a key position within the Patient Experience business unit, with a clinical trial patient focus. The primary role of this position is to support clinical trial oncology patients utilizing Tumor Treating Fields (TTFields) therapy in the United States, by providing education, assitance and oversight.

This is an salaried, full-time, field-based (travel-heavy) position reporting to the Regional Manager, New Indications DSS.

The ideal candidate will be based in or near either Los Angeles, CA or Phoenix, AZ area to facilitate easier regional travel.

The territory includes, but is not limited to: CA, AZ, UT, NV, CO, and WA.

Novocure will provide a company vehicle, a gas card, and cover all air fare.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Continue to honor our “ Patient Forward” mission
Manage administrative tasks– including expense reports, equipment management, SAP interactions, office supplies/ordering, and office logistics (as applicable)
Facilitate clinical trial patient starts and CRM entries
Conduct regular clinical trial patient visits and provide the following:

Check technical status of devices and replace components as necessary
Troubleshoot problems through a well-defined procedure
Provide patient training and reinforce as applicable
Perform data collection and analysis to offer feedback in the form of verbal communications or formal documentation
Communicate usage number and evaluate extended breaks to optimize time on therapy

Serve as technical interface between the Company and assigned medical centers
Support SIVs and clinical trial patients as needed throughout North America
Dedicate up to 80% of travel time to fulfill job responsibilities related to Site Initiation Visits and clinical patient support
Understand protocol timelines and objectives for each active New Indication
Serve as primary patient support by phone and in person as necessary, including beyond normal business hours and potentially weekends and holidays.
Work independently while collaborating with cross functional team members
Travel to patient homes and to physician offices

QUALIFICATIONS/KNOWLEDGE:

Minimum of an Associate’s Degree (or equivalent work experience) required. Bachelor’s Degree preferred
Experience as a Device Support Specialist (DSS) recommended
Exhibit knowledge and understanding of clinical trial processes and clinical patient support
Previous experience working with clinical trials and/or clinical patients a plus
Demonstrated proficiency in DSS role and responsibilities including:
Mastery of TTFields explanation and implementation to patients in the clinical trial and/or commercial setting
Proven ability to work in a very dynamic organization with minimal supervision, good judgment, excellent written and oral communication skills and sound decision-making skills
Impact/Influence on the broader organization.
Contributed to the collective knowledge base through initiatives beyond normal DSS duties
Proficiency in basic computer operations including but not limited to Microsoft Office, manipulating computer files, following test and troubleshooting procedures (experience with Concur, SalesForce, and SAP a benefit)
Must have a valid driver’s license

OTHER:

Ability to lift up to 50 pounds
Amount of travel required is dependent on patient needs and location and may include occasional overnight stays – may require up to 50% travel
Potential after hours on-call support for patients as needed
California only: the targeted salary for this position in the state of California is $66,560.00 US D

ABOUT NOVOCURE:

Our vision

Patient-forward: aspiring to make a difference in cancer.

Our patient-forward mission

Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.

Our patient-forward values

– innovation

– focus

– drive

– courage

– trust

– empathy

An Equal Opportunity Employer, including disability/veterans