Your opportunity
We are seeking a skilled Sr. Information Systems Engineer with a solid understanding on Computer networks, Cloud computing (AWS, GCP, Azure) with administrative experience on SaaS platforms namely Okta IAM, Google Workspace, Microsoft Azure and Slack. Candidates should have handled new office movements with network administration including SaaS implementations and operations, audits, and have experience with Jira Software. The candidate should also have worked on Mobile Device Management (MDM) platforms such as Jamf and Microsoft Intune, and the ability to collaborate effectively with the security team.
Work Environment:
- Office-based with Hybrid (Minimum 3 days in office)
- May require occasional after-hours or weekend work for maintenance or urgent issues.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and certification.
- Collaborative and supportive work environment.
What you'll do
SaaS Administration:
- Strong understanding of managing cloud services namely AWS, GCP and Microsoft Azure.
- Strong understanding of Google Workspace tools and integration.
- Build on existing downstream automation processes in place with Okta, Microsoft Azure, Microsoft 365, Slack and Google Workspace.
- Experience in building cost effective, efficient and secure cloud infrastructure.
- Ensure the availability, performance, and security of all SaaS applications.
MDM Administration:
- Proficiency on MDM platforms like Jamf and Microsoft Intune especially to build, administer and monitor endpoints.
- Maintain and evolve Okta Device Trust in a MacOS client-based environment.
- Implement and enforce security policies on trusted devices.
Enterprise Networks:
- Core understanding of Installing and configuring network hardware not limited to ISPs, leased lines, switches, routers, firewalls and wireless access points.
- Monitoring network performance, system availability, and reliability.
- Troubleshooting and resolving network issues, including hardware and software problems.
- Conducting regular network maintenance, including updating software and hardware.
- Documenting network configurations, processes, and procedures.
- Support network-related issues impacting SaaS applications.
- Collaborate on new initiatives with InfoSec and teams focused on Zero Trust
Security Collaboration:
- Work closely with the InfoSec team to ensure SaaS applications, trusted devices comply with security policies.
- Collaborating with other InfoSec teams to develop and implement network security measures.
- Audit Participation:
- Prepare and provide documentation for internal and external audits.
- Ensure all Network Handles, SaaS applications and MDM tools are compliant with audit requirements.
- Address audit findings and implement necessary corrections.
Jira Software and ITSM:
- Create, update and customize Jira epics, stories, projects, workflows, and fields for implementations and anything ongoing.
This role requires
- B. Tech, Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 3+ years of experience in mentioned platforms
- Proficiency with the Cloud and SaaS applications listed above, along with a solid understanding of general networking concepts.
- Familiarity with security protocols and practices.
- Experience with audit processes and compliance requirements.
- Knowledge of Jira Software.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
Bonus points if you have
- Certifications in cloud platforms like AWS (AWS Certified Solutions Architect or AWS Certified SysOps Administrator), GCP (Associate Cloud Engineer or Professional Cloud Architect), and Azure (Azure Administrator Associate or Azure Solutions Architect Expert).
- Relevant certifications in networking like CCNA, Network Plus (N+) and MDM tools.
- Experience in a security-focused role or working closely with security teams.
- Knowledge of additional SaaS tools and methodologies.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit https://newrelic.avature.net/accommodations to submit your request.
Our hiring process
Please note that visa sponsorship is not available for this position.
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy.
